Our goal is to create simple, clean and refined products that last. We stand behind the quality of our products with a Limited Lifetime Warranty — our guarantee that every Parkland item is free of material and manufacturing defects. This warranty covers common and everyday use for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Parkland retailer.
If you find a material or manufacturing defect, we will replace or repair the item at our discretion and in accordance with local law. Warranty claims must be accompanied by an acceptable proof of sale. The Limited Lifetime Warranty does not cover misuse, neglect, accidents or any modification to a Parkland product. We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect.
The Limited Lifetime Warranty is our commitment to ensure your continued enjoyment of our products.
Filing a Warranty Claim
Photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, we will issue the consumer a discount code to our online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacturer suggested retail price). The discount code will only be valid for a single use and will expire one year from the date of issue.
Online purchases made directly through the Parkland’s online store are eligible for a refund if requested. Items purchased from authorized dealers are only eligible for product replacement through the Parkland online store.